Refund policy

Last Updated: September 22, 2026

We want you to be happy with your purchase. If you are not completely satisfied with your order, please review the return and refund terms below.

1. Returns

We accept returns on eligible products within 30 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item must be in its original packaging.
  • The item must not be damaged, altered, or worn.
  • You must provide your order number or proof of purchase.

Certain products may not be eligible for return due to hygiene and safety reasons.

2. Non-Returnable Items

For health and hygiene reasons, the following items may not be eligible for return once opened or used:

  • Used eyelashes or lash extensions
  • Opened beauty or cosmetic products
  • Products that have been worn or applied
  • Gift cards
  • Sale or clearance items, where specified

If you are unsure whether your item is eligible for return, please contact us before sending it back.

3. Damaged or Incorrect Items

Please inspect your order when you receive it.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

We will review the issue and, where applicable, arrange a replacement or refund.

4. How to Request a Return

To request a return, please contact our customer service team with your order number and the reason for your return.

Email: [Your Customer Service Email]

Please do not send products back without contacting us first. Unauthorized returns may not be accepted.

5. Return Shipping

Unless the item was damaged, defective, or incorrectly shipped, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable.

If the return is due to an error on our part or a defective product, we may provide a return shipping solution where appropriate.

6. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow several business days for the refund to appear in your account, depending on your bank or payment provider.

7. Exchanges

If you receive a defective or incorrect product, please contact us. We will review your request and determine whether a replacement or exchange is available.

8. Late or Missing Refunds

If you have been notified that your refund was issued but you have not received it:

  1. Check your bank or payment account.
  2. Contact your credit card or payment provider.
  3. Contact your bank, as processing times can vary.

If you still have not received your refund, please contact us.

9. Order Cancellations

Orders may be cancelled only if they have not yet been processed or shipped.

Once an order has been shipped, it may no longer be eligible for cancellation and will be subject to our return policy.

10. Contact Us

If you have any questions about returns or refunds, please contact us:

Website: https://lashsnobb.myshopify.com/